Maintenance & Repair

Reporting a Repair

Effective property management and maintenance is our main source of contact with tenants.  Every effort is made to provide an excellent service to our tenants, sharing owners and to all those we provide the service.

Our latest performance information is as follows -

Percentage of Repairs Complete within Target Response Times

The majority of reactive repairs are carried out by two contractors under the Schedule of Rates and fixed lump sum contracts.  The vast majority of tenants are very satisfied with the performance of both contractors.

The Co-operative is responsible for the structure and external fabric of the building as well as central heating and hot water, sanitation, bathroom appliances and electrical wiring.

The timescales for repairs to be carried out are:

The Co-operative’s Repairs Policy is available here.

To report a repair, complete the following Form

When you report a repair, you will be given a job number as a receipt.  For certain repairs, known as qualifying repairs, if Forgewood does not respond in time to your repair request, you have the right to arrange to have the repair carried out yourself.

When you report a repair that comes under the Right To Repair, staff will alert you to this fact and you will be advised:

You will also be eligible for compensation if the contractor does not respond to a qualifying repair on time - £15 one-off payment plus an extra £3 for every day late. For more information contact the office
on 01698 263311

The Co-operative’s Right to Repair policy is available for download here.

Further details are available from the Scottish Executive